Shipping policy
Effective Date: September 12, 2026
Thank you for shopping with MartByUs! Please read our shipping policy carefully.
Order Processing Time All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations We currently ship to all major cities and regions across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, Multan, and more.
Delivery Timeframes
- Major Cities (Karachi, Lahore, Islamabad): 2–4 business days
- Other Cities & Towns: 4–7 business days
- Remote Areas: 7–10 business days
Shipping Charges
- Standard Delivery: PKR 150–250 (depending on location)
- Free shipping on orders above PKR 3,000
Courier Partners We work with reliable courier services including TCS, Leopards Courier, and Pakistan Post to ensure safe and timely delivery.
Order Tracking Once your order is shipped, you will receive a tracking number via SMS or email to track your order status.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at our official contact details. We will resolve the issue promptly.
Cash on Delivery (COD) We offer Cash on Delivery (COD) on select orders across Pakistan. COD availability depends on the delivery location and order amount.
Contact Us For any shipping-related queries, please reach out to us through our Contact page or email us directly.